Work

Increased NPS by two points by fixing the highest-friction moments across the most-visited pages and making the platform feel like one product.

Led the UX team behind Shopify's Navigational L, the most viewed surface in the admin.

Grew design capacity 380% in 12 months by building up Coveo's design practice inside R&D.

Reduced auto claim cycle time and increased NPS, laying the foundation for auto claim automation.

Created an award-winning insurance app that introduced, for the first time, digital proof of insurance on a mobile device in Canada.

Stood up Intact Insurance's mobile engineering practice from scratch in six months and shipped an MVP app.

Created buzz in the Montreal talent market and reduced recruitment time by founding InformalLab, a series of community events on UX and product management.

Increased the quote completion rate by 15% and lifted the purchase conversion rate by 2%, by simplifying the auto and home quote flow.

White paper on the impact of Covid on user behaviour, and the patterns of using digital platforms to access essential services.