Sponsor: Chief Digital Officer
Mandate: Create a mobile app to promote self-service, increase digital engagement and client retention.
Mission: Provide clients with the best insurance experience, empower them with value-added services and tools, and create meaningful relationships.
Hats worn: Manager Mobile team, UX Strategist, Interim Product Owner
ACHIEVEMENTS:
Create 6 native apps, available for Android and IOS
Implement a white labeling strategy for fast deployment. Code once, for all brands
First insurance company to offer a Digital Proof of Insurance in Canada
Aligning scope and value for multiple sponsors: Marketing, Operations, Claims, Self Service, external partners, and vendors
Awarded Octas Prize in 2018
Belairdirect app store comment
Belairdirect APP
Launched: Aug 2017
Launch after 6 months of software development.
Adopted by 35% of belairdirect clients.
Intact Insurance APP
Launched: Q2 2018.
Code refactoring to support a white labeling strategy
Over 400k logged in users
National Bank insurancE
Launched: Q3 2018
Less than 1 month of software development
Worked with an external partner for brand consistency: Bank National team
Octas Coup du Coeur Prize 2018 Ceremony
The presented work is an outcome of a group of talented people that I have been part of. I will happily grab a coffee with you and share more details about my work and contribution.
